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Returns are accepted only if the items are damaged or if
ordered goods do not match the items received. Ordered goods
are specified in your design contract, your final invoice,
and as part of your final mock-up*
and final approval form. You must contact us within 5 business
days of receipt of goods. A photograph will be requested
to verify the extent of damages. Use of any portion of your
order ("use" means you are unable to return your
order to us exactly as it was received in full quantity
due to your actions) verifies that all items were received
in good condition and as ordered, and, therefore, your order
will be considered complete and error free.
*Final mock-ups do not reflect actual
printed colors. We are not responsible for color discrepencies
if a Pantone color number is not specified before production
begins. Please note that different printing methods, paper
color, and paper texture all may produce different results
in color.
Please contact us immediately if you wish to cancel your
order. If printing and/or production have begun on your
order, we can not accept cancellation for any reason. Deposits
and final payments will be retained by Funnybuggy Creations,
and you will receive the items paid for. Your 50% deposit
is non-refundable.
Payment is due in full before production begins. No exceptions.
Since most of our products are customized for each customer,
all sales are final and refunds are not given under any
circumstances. We may offer you a store credit at our discretion.
Use of any portion of your order verifies that all items
were received in good condition and as ordered, and, therefore,
your order will be considered complete and error free.
We do our best to give you a very close representation of
your final invitation including the use of all ribbons and
papers if available at time of mock-up, close color matches,
and envelopes. The colors of your final product may differ
from the mock-ups and online proofs due to variations in
proofing printers and monitor calibration. We do not guarantee
the colors of your invitation unless a Pantone color is
specified. If you have any reservations regarding the color(s)
of your printed pieces, please request a sample prior to
printing. Funnybuggy Creations is not responsible if the
colors due not match the colors as you see them on your
monitor.
Printing and production take approximately 7-14 business
days from the date of approval, depending on the intricacy
involved with assembly. Please allow additional time for
shipment of the ordered goods. If you would like to place
a rush on your order, please let us know as soon as possible.
A $150 rush charge will be applied to your order. Business
days are Monday through Thursday.
The customer is responsible for all shipping charges of
ordered goods. We will provide you with an estimate of shipping
charges at the time of your final invoice. Funnybuggy Creations
reserves the right to charge/refund the customer if actual
shipping charges are more/less than the estimate. Items
ordered together are not necessarily shipped together. Funnybuggy
Creations is not responsible for delays incurred by any
shipping carriers including UPS, USPS, Airborne, or FedEx,
nor are we responsible if there are delivery attempts without
a receiver present. We provide you with a tracking number.
Please do your best to make sure somebody is available to
accept your package. We take extra care in packaging your
order for shipment; however, Funnybuggy Creations does not
guarantee that products will be delivered by the carrier
on time and/or without damage. Damaged product may be re-ordered
thru Funnybuggy Creations, and a claim for damages be made
with the carrier directly. Funnybuggy Creations may or may
not participate in the claim at the sole discretion of its
owners and partners.
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